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Website care plan costs: what maintenance should cost

By ZTech team. Published . Updated .

What do care plans cost in the UK and US?

These are published prices from three providers, checked in October 2026. Prices change, so check each page before you buy.

All three are WordPress-focused. Plans differ in what they cover, so compare the inclusions, not just the headline price.

What should each tier include?

Entry tier

  • Software and plugin updates, tested before they go live
  • Regular backups, stored away from the web server
  • Uptime monitoring and security checks
  • A small amount of edit time, or a way to request changes

Middle tier

  • Everything above, with more edit time
  • Speed, SEO and accessibility checks on a schedule
  • Monitoring of forms and integrations
  • A faster response time

Top tier

  • Everything above, with several hours of edits
  • Ongoing improvements, such as new pages or tests
  • A regular review call
  • The fastest response and a clear target for fixing outages

Hosting should either be included or priced clearly alongside.

What are the red flags?

  • No written list of what is included.
  • Backups kept only on the same server as the website.
  • No response time stated.
  • A long contract with no clear way to leave.
  • The provider holds your domain or logins and will not hand them over.
  • Hosting priced separately and not mentioned until after you sign.
  • Vague promises such as "unlimited changes" without limits spelled out.

What should I ask before I sign?

  • Is hosting included, and where is my data stored?
  • How often are backups taken, and have you tested restoring one?
  • How many hours of edits are included, and what happens to unused time?
  • How quickly will you reply, and how quickly will you fix an outage?
  • Who owns the domain, the content and the code?
  • How do I cancel, and what do I get when I leave?
  • What does the monthly report show?

What do ZTech care plans cost?

ZTech care plans cost £45/month, £95/month and £195/month, with hosting included. Prices exclude VAT where VAT applies. Pay for a care plan annually and get 2 months free.

  • Essential: 30 minutes of edits each month, reply within 2 business days, site-down target 4 hours.
  • Business: 2 hours of edits each month, reply next business day, site-down target 2 hours.
  • Growth: 5 hours of edits each month, reply same business day, site-down target 1 hour.

Support hours are 09:00 to 17:30 UK time, Monday to Friday. You own your domain, content and code. Your domain is registered in your name. See the full breakdown on our website care plans page, or read about managed hosting.

Sources

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